All products and shipping fees in our store are priced including tax. If you need an invoice, please contact our customer service
If you need the pre-tax price, please consult customer service before placing an order
Every product of our company is a wholesale product.After becoming a distributor of our company, the first purchase can be made in accordance with the minimum order quantity stipulated by the company or in accordance with the mixed batch conditions.
The company adheres to the principle of selling at a small profit but a large volume, and does not negotiate the price of its products.If you need an invoice, please contact customer service for communication. Any remarks made in the order will be invalid
All the products sent out by our company come with independent and exquisite packaging. On the basis of the original packaging, we also add outer packaging, which enhances the pressure resistance. Despite taking good protective measures,However, it is still impossible to avoid problems that occur during long-distance transportation, such as scratches, bumps, and squeezes, etc.
Our company has a basic inventory of all products. However, since our car models, house games, aircraft, etc. are all best-selling products,
At the same time, there are also a considerable number of export and domestic sales orders.So it cannot be ruled out that some orders may be out of stock
Therefore, a delivery period of two to three days is normal. We will try our best to arrange for early shipment.
For those in stock, we will try to ship them on the same day. For those out of stock, we will replenish them within three days. We apologize for any inconvenience.
If you are placing a large order, the delivery time and payment method need to be determined after negotiation with the customer service.
Solutions to out-of-stock issues: Generally, we will contact the consignee, inform them of the reason for the out-of-stock situation, and obtain their consent to change the style or color, etc.
If the consignee cannot be reached, the default principle is to dispatch as much as possible according to the order.
The remaining payment for goods will be fully refunded to the purchaser.
Please have the buyer sign for the package in person after verifying that there are no errors.
If you find that the quantity does not match or the goods are damaged, please immediately seal them as they are and refuse to sign. Contact the store owner in front of the Courier.
It can be returned after my confirmation. Once signed for, our store will not be held responsible for any of them. Please take note!!
The problems that occur after someone else signs for it are the same. Therefore, please make sure to sign for it yourself!
Damage: Our company will not be responsible for any damage caused by transportation reasons. (It is recommended to choose insured logistics companies such as Deppon and Anner.)
But we have the obligation to do everything possible to assist the customer in solving this problem.
Our company will adopt methods such as double-layer packaging in logistics, adding cushioning materials, and compact stacking to prevent damage incidents.
Please make sure to check the quantity and appearance of the goods together with the Courier (this is your right).
If the quantity is incorrect or the appearance is damaged, please have the Courier sign for confirmation.
Question 1: The Courier refuses to open and check together. Solution: After you sign for the package, hold it well and check it before returning it to the Courier.
Question 2: The Courier refuses to sign to confirm the missing quantity. Solution: Just write down the Courier's phone number and name.
No-reason return: Our company offers a 15-day no-reason return and exchange service
In case of requests for returns or exchanges, customers must ensure that the packaging of the goods is intact, the products have not been used, are undamaged, and do not affect the secondary sale of the goods.
If the returned goods do not meet the standards, our website will charge a 20% handling fee for the products. The shipping cost for no-reason returns and exchanges shall be borne by the buyer.
Subjective defects: Our company's products are all of high quality and low price, offering great value for money. However, some buyers, upon receiving the goods, find that the workmanship is somewhat rough, has flaws, is not made of good materials, and does not meet their expectations, etc.
But none of these fall under quality issues. No product is perfect. Buyers who are too picky, please detour.
All our pictures are taken of the actual objects. All dimensions are measured by hand. An error of 1-2 cm is normal.
Return and Exchange: Return conditions - If the quality issue of the product itself leads to the loss of its inherent functions, we will handle the return or exchange.
However, the shipping cost arising therefrom shall be borne by the buyer. (Most problems can be solved by replacing the battery, adjusting the battery placement position, connecting the wire ends...) To solve it in a simple way, selling toys requires knowing how to repair them.
Others such as poor sales, not as good as expected... If the reasons are not due to the quality issues of the product itself, we will not offer returns or exchanges.
Product quality: All products sent by our company will undergo multiple inspections during production, after production, and before dispatch. Only those that pass the inspection will be dispatched. However, various uncertain factors may lead to the loss of product functions.
Pictures and actual products: All product pictures are taken of the actual products, which can truly reflect the actual appearance of the products themselves. However, due to factors such as lighting and shooting skills, there may be slight differences between the pictures and the actual products.
Due to market changes and other factors, the factory may adjust the color and packaging method of the products and their outer packaging. Please refer to the actual situation.
Others: Although all of our products are high-quality toys, for perfectionists or those with strict product requirements, please make a graceful turn and take a detour.
The transportation is carried out by a third-party logistics company and is beyond our control.
The transportation time is affected by many factors such as weather, vehicle arrangement and traffic conditions. We provide you with an estimated transportation time.
For reference only. It is not part of the contract nor a reason for return.
The above terms are requested to be read carefully by the buyer and will come into effect from the time of placing the order. If you have any objections, please confirm with our staff before placing an order.
