Acceptance of Terms
1.1 By visiting or using IFOverseas.com and any of its related services, you indicate that you have read, understood and agreed to be bound by these Terms of Use (" this Agreement ").

Definition
"Platform" refers to independently operated cross-border e-commerce websites, mobile applications and their business back-end systems.
"User" refers to any natural person or legal entity that accesses, registers, purchases, sells or publishes content.
"Buyer" refers to the user who places an order to purchase goods/services on the platform. "Seller" refers to a user who displays and sells goods/services on the platform.

User account
3.1 Registration Qualification: You must have full capacity for civil conduct; Legal person registration requires the provision of a valid business license and an authorization letter.
3.2 Account Security: You are fully responsible for your username, password and all activities under your account. If theft is found, customer service should be informed immediately.
3.3 Authenticity of Information: Any changes to the registration and subsequent information must be updated within 7 days. Losses caused by incorrect information shall be borne by the user themselves 。

Platform service
4.1 Basic Services: Product display, transaction matching, online payment, cross-border logistics trajectory inquiry, and after-sales dispute resolution.
4.2 SaaS Value-added Services: Independent website building, simultaneous listing in multiple markets, intelligent pricing, inventory synchronization, and data analysis tools.
4.3 Service Changes: The platform reserves the right to add, modify or terminate any service at any time and will announce it on the website 7 days in advance. If any modification involves charges, a notice will be given 30 days in advance 。

Expenses and Payments
5.1 Cost composition: Commission, payment channel fee, logistics freight, value-added service fee, bank remittance loss resulting from refund/return, etc.
5.2 Payment Methods: Credit card, PayPal, and bank wire transfer; All payments are based on the USD base currency, and other currencies are converted according to the exchange rate on the payment date.
5.3 Debt Handling: If the account balance is insufficient to cover the due fees, the platform may suspend services, restrict withdrawals or close the account. A penalty of 0.05% per day will be charged for overdue payments 。

Orders and Logistics
6.1 Order Establishment: The buyer's successful payment is deemed as the establishment of the order. The seller must complete the shipment and upload a valid tracking number within 3 working days.
6.2 Logistics Timeliness: The "estimated full journey timeliness" for each route disclosed on the platform is a reference value. The actual time is subject to the update of the logistics provider. The upper limit for delayed compensation is three times the actual freight cost 。
6.3 Prohibited items: Pure electricity, liquid >100 ml, powder, medical control goods, counterfeit products, etc. If the goods are detained due to underreporting, the seller shall bear all the responsibilities and costs.

Returns, refunds and after-sales service
7.1 Return Window: Buyers can apply for a return within 3 days from the date of signature (without affecting secondary sales).
7.2 Refund Path: Return to the original route; If the original payment channel fails to refund the money, the platform will use bank telegraphic transfer, and the remittance handling fee will be borne by the recipient.
7.3 Dispute Mediation: The platform provides "advance payment" service, with a maximum of [USD 1,000] per order; After the final determination of responsibility, the losing party must make up the advance payment within three days.

Intellectual property rights
8.1 The text, images, videos, trademarks, etc. uploaded by users must ensure that they have legal rights. If there is any infringement, the platform reserves the right to remove the account, freeze it and transfer it to the judicial authorities.
8.2 All intellectual property rights of the software, interface, code, data reports, etc. provided by the platform belong to the platform company. Reproduction, decompilation or use for any purpose competing with this platform without authorization is prohibited 。

Privacy and data protection
9.1 The platform complies with applicable laws such as GDPR, CCPA, and PIPL; Personal information is only used for contract performance, risk control, compliance and customer service.
9.2 Users have the right to withdraw marketing authorization and apply for data deletion at any time. Withdrawal does not affect the legality of the processing based on consent before the withdrawal.
9.3 Cross-border Transmission: The platform uses the EU SCC 2021 template and Chinese standard contract terms as the legal mechanism for cross-border data transfer 。

Prohibited behavior
a. Posting illegal, violent, racist, pornographic or politically sensitive content;
b. Order rigging, false trading, and manipulation of comments;
c. Use robots or web crawlers to capture non-public data;
d. Sending spam emails or conducting phishing attacks under the name of the platform;
e. Any attempt to undermine the security or stable operation of the platform.
Violators may have their accounts immediately suspended or terminated by the platform, and the platform reserves the right to pursue civil/criminal liability 。

Limitation of liability
11.1 The platform shall not be held liable for any service interruption or data loss caused by network failures, hacker attacks, bank system delays, or force majeure (natural disasters, wars, government actions, pandemics) 。
11.2 Under no circumstances shall the maximum amount of compensation borne by the platform for a single transaction exceed the "actual payment amount" of the disputed order and not exceed [USD 2,000].

Force Majeure
12.1 If the force majeure event lasts for more than 10 days, either party may notify in writing to lift the unfulfilled part. The expenses incurred shall be shared by both parties in accordance with the principle of "risk sharing".
12.2 The party affected by force majeure shall provide reasonable proof within days after the occurrence of the event; otherwise, it shall not invoke exemption.

Termination of the agreement
13.1 Users can apply to cancel their accounts at any time. After settling the fees, the platform will complete the data deletion within 5 days (except as otherwise required by laws and regulations for retention).
13.2 The platform may immediately terminate the agreement and freeze the account under the following circumstances:
a. The user violates the prohibited behavior stipulated in Article 10;
b. The user is insolvent, enters bankruptcy or liquidation proceedings;
c. As required by law enforcement agencies or courts.

Applicable law and dispute resolution
14.1 The validity, interpretation, performance and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China. If the target market enforces the application of consumer protection regulations, the provisions that are "more beneficial to consumers" shall prevail 。
14.2 Disputes shall first be settled through friendly consultation. If no settlement can be reached through consultation, either party may submit the dispute to international arbitration. The arbitration award shall be final and binding on both parties.
14.3 If the user is an EU consumer, they may also choose to file a lawsuit with the court of their place of residence, but the platform reserves the right to apply for preservation in Shenzhen first.

Clause divisibility
If any provision of this agreement is determined to be invalid or unenforceable, it shall not affect the validity of the remaining provisions. The invalid parts shall be modified into enforceable terms to the greatest extent permitted by law.

Contact Us/Contact Us
Customer service email:service@ifoverseas.com